Jesie Albert Headbands – Return Policy

At Jesie Albert, we are committed to ensuring your satisfaction with our headbands. If you have any questions about our Return Policy, please contact us at [email protected]. This policy is applicable to purchases made on our website jesiealbert.pro.

1. Returns Eligibility:

  • To be eligible for a return, your headband must be unused, in the same condition that you received it, and in its original packaging. Headbands that show signs of wear or damage may not be eligible for return.

2. Initiating a Return:

  • To initiate a return, please email us at [email protected] with your order number, the specific items you want to return, and the reason for the return. Our customer support team will guide you through the process.

3. Return Period:

  • You have 15 days from the date of delivery to initiate a return. After this period, unfortunately, we cannot offer you a refund or exchange.

4. Refund Process:

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment. Please allow 15 business days for the refund to reflect in your account.

5. Shipping Costs:

  • Shipping costs for returning an item are the responsibility of the customer unless the return is due to a defect or an error on our part.

6. Exchanges:

  • If you need to exchange a headband for a different size or style, please contact us at [email protected]. We will guide you through the exchange process.

7. Defective or Incorrect Items:

  • If you receive a defective or incorrect item, please contact us immediately at [email protected]. We will arrange for the return shipping and send you a replacement or issue a refund.

8. Non-Returnable Items:

  • Certain items are non-returnable, including gift cards and sale items. Please refer to our website for a complete list of non-returnable items.

9. Contact Information:

  • For any questions or concerns regarding our Return Policy, please reach out to us at [email protected]. We are here to assist you.

10. Policy Changes:

  • Jesie Albert reserves the right to modify or update this Return Policy at any time. Changes will be effective immediately upon posting on our website.